Account & Profile

• Newsletter Subscription
• Forgot Password or Email Address?
• Creating or Deleting an Account
• Managing Your Account

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Billing & Payments

• Afterpay
• Where are my Installments?
• Handling Fee
• Non-Refundable Deposit & Cancellation Fee Terms
• Make a Flexible Payment Plan -Flex Pay!

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FAQ

• I can’t find the order in my account
• How does a Pre-Order work?
• How much does it cost to ship a pre-order item?
• How much does it cost to ship an in stock item to my shipping address?
• Worldwide Shipping

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Orders & Waitlist

• When Will My Pre-order Arrive?

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Promotions & Rewards

• Promotion Policy
• Promotion and Coupon Terms and Conditions
• How do I Use a Promo Code / Coupon
• Iron Studios Gift Card FAQ

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Returns & Exchanges

• 30 Day Exchange / Return Policy
• Want to Return or Exchange Something?

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Shipping & Tracking

• COVID-19
• Add, Edit, or Delete a Shipping Address
• Refused Packages Info
• Track Your Order!
• U.S. Shipping Cost Info

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