All pre-order information is available in your online account. We also notify customers about pre-order shipments in many different ways.
We announce an Estimated Ship Date on the product page -bookmark it! The page will then update to display a specific month when the item leaves our manufacturing facilities on its way to our main warehouse
We send pre-order item updates via our Estimated Arrival email and our Processing Notification email
Shipping updates are also sent through our Newsletters
You can also track orders in your Online Account, in the ‘Order History’ section of your account
U.S. and International customers receive an invoice via e-mail with tracking information once the order ships.
We do everything we can to ensure you receive your collectible. Please know, Iron Studios is not responsible for email notifications that were not received due to outdated email, SPAM filter or an interruption of service.